GENERAL CONDITIONS OF PURCHASE
The following is the contractual document that will govern the contracting of products and services through the website www.tejidonovia.com owned by LUIS ALBERTO GONZÁLEZ ACEBES (hereinafter SAN MARTIN VALLADOLID).
These conditions have an indefinite period of validity and are applicable to all contracts made through the website www.tejidonovia.com of LUIS ALBERTO GONZÁLEZ ACEBES made for the delivery of the same. However, if the user has his home address in the Canary Islands, Ceuta and Melilla, he has been able to contact the commercial staff of SAN MARTIN VALLADOLID, an application of the tax characteristics that these territories have. If the delivery of the product has to be in the Balearic Islands, it is possible that, the conditions of selected products, the website that requests that you contact a commercial to manage your order.
SAN MARTIN VALLADOLID will keep each contract including the customer / user data, the products purchased, the payment method, the place of delivery and the rest of the circumstances related to the purchase of the products. In any case, the contract will be sent to the presentations. General Conditions such as the regulation of obligations between the parties.
The translation procedure can be done in Spanish and English. If it can be carried out in any other case, it will be indicated before starting the contracting procedure.
SAN MARTIN VALLADOLID reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were acquired prior to the modification.
The acceptance of this document implies that the User:
You have read, understand and understand the presentations. General Purchase Conditions.
That is a person, physical or legal, with sufficient capacity to contract and receive the legal conditions to conclude the purchase contract carried out by this website.
That assumes all and each one of the obligations included here, which go to a regular time the present purchase process.
IDENTITY OF THE PARTIES
On the one hand, the provider of the goods or services contracted by the User is LUIS ALBERTO GONZÁLEZ ACEBES, and on the other, the User, identified as on the website by means of an email address and password, over which he has full responsibility of use and custody, being responsible for the veracity of the personal data provided to the provider.
OBJECT OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of purchase and sale between SAN MARTIN VALLADOLID and the User at the moment when the latter accepts the corresponding box during the online contracting process.
The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.
PROCUREMENT OF CONTRACT
The User, after reading these general conditions and their acceptance, may order the Product through the web www.tejidonovia.com
In any case, the verification of the terms of the order will be the sole responsibility of the User and the purchase process can not be started until the User has sent the confirmation of the terms of the order (hereinafter, Order Confirmation).
The User to access the services offered by SAN MARTIN VALLADOLID, must register through the website by creating a User account. To do this, the User must provide freely and voluntarily the personal data that will be required.
The access data to the website www.tejidonovia.com consist of username, and a password, both provided by the User.
The User undertakes to make diligent use of these access data, not to make them available to third parties and to communicate immediately to SAN MARTIN VALLADOLID the loss or theft of their password and possible access by a third party. In this sense, the USER is responsible for the security of their access data.
The USER accepts the responsibility derived from all the activities that occur under his email address and password.
The USER can access his profile in the links to the right of the navigation under the "My Account" section
The USER must especially take into account the following:
You must try to use a secure password.
You must make sure that no unauthorized person can obtain the password.
The User has the obligation to change or cancel his password immediately if he is aware or if he suspects that another person or third party knows, uses or has used the password. If this is not possible, the User must notify SAN MARTIN VALLADOLID immediately. In this case, SAN MARTIN VALLADOLID will block the User's account, re-establishing it once new access codes are assigned.
Once the User account has been created, it is informed that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
The Selection of products will be effective each time the User clicks on the icons of purchase in which the word "buy", "add to the basket", "buy now" or similar expressions will be visible.
You can make different selections, which will be accumulated in the virtual basket or "cart"
In the upper right area of the navigation is the virtual basket or cart, where the necessary data for the identification of the products that have been accumulated will be visible.
Each time the user accesses the virtual shopping basket, a) he can access the registration area to identify himself; b) may view and edit billing and shipping information; c) You can access and view the detail of the information of your order, where you can update the number of units of each item, update the economic calculation, select the shipping method, select the payment method and insert the promotional code so that the corresponding discount or promotion is applied.
REALIZATION OF THE ORDER:
Shipping data: Once the "buy now" command has been selected within the virtual cart, it will be automatically sent to the user identification screen, where you must enter your access data, in case you have not previously identified yourself. In case the user has not registered as a user, he / she may do so in the form that will appear attached.
In this step, the User will be given the possibility of indicating the preferences regarding the shipping address, choosing between the billing address and another shipping address that may be indicated at the time if he has not done so before.
Form of payment: The User can select the payment method that he wishes, following the "Select payment method" link, which will direct him to a specific page where he can choose between the different valid means. Then you must click on the "save" icon to confirm your choice and return to the previous screen, or on the "cancel" icon in case you do not want to confirm it.
(More information about the means of payment accepted in these contracting conditions)
Once the User indicates their preferences, they must select the "buy now" command to continue with the purchase process.
In the confirmation screen, the data related to the order will be summarized: delivery address, selected products, billing address, payment details, accumulated amount in the cart, shipping costs, expenses by means of payment and total cost of the purchase.
The User must pay special attention to this information and verify that the entire order is in accordance with his preferences, and if not, he will be able to make the changes he considers appropriate, using the links that will be available according to the terms he wishes to modify.
Likewise, the User, before making the Order Confirmation, must rectify any error or inaccuracy that may exist in said order. Once the Order Confirmation is made by the User, SAN MARTIN VALLADOLID will not accept any responsibility for the delivery of a Product with which the User is not satisfied, alleging an error or inaccuracy in the order, except the exercise of the right of withdrawal exercised in the time and manner provided in this document.
Once the User verifies that the data is correct, he must select the "confirm purchase" command to complete the purchase process.
Confirmation of SAN MARTIN VALLADOLID
The User will visualize a message on the screen to confirm that the process has been carried out successfully.
In any case, the SAN MARTIN VALLADOLID contracting platform will inform the User, once the purchase procedure is finished, by sending an email to the address indicated in the User profile, confirming the order fulfillment, and the summary of the purchase made.
Likewise, SAN MARTIN VALLADOLID will keep informing through the sending of emails, about the different states in which the order is located according to the process: "in process", "awaiting confirmation of collection", "sent", " retained "," incidentado ", ....
ACCEPTED PAYMENT MEANS:
By credit card:
No surcharge, and immediate processing once accepted the charge on the card.
By transfer or deposit in bank account:
Without recharged. The processing of the order will be retained until the check of the deposit. The order can be canceled if the deposit or bank transfer is not confirmed within 3 days from the date of the order. Transfers must be made in Euros, and commissions are paid by the Originator.
PAYPAL payment gateway:
The choice of this payment gateway assumes that the User must comply with the requirements that it imposes on its Users to be used. (more information at www.paypal.es)
Once the payment process that the gateway makes available to the User, the order will be processed immediately.
Paypal charges an additional 3.5% commission for the use of its service, which will appear in your cart before processing the order if you choose this form of payment. By choosing Paypal, you will be redirected to PAYPAL, so you can pay with your PAYPAL account or with your credit and debit card quickly and safely without sharing financial information.
DELIVERY OF ORDERS
Delivery Address: Once the purchase process is completed, we will send the purchased products to the designated address. Therefore, the User is responsible for the veracity and correctness of said postal address, SAN MARTIN VALLADOLID not being held responsible for errors in delivery or expenses caused by problems associated with erroneous or incomplete addresses.
Delivery Term: At the time of purchase, the availability of the product and the estimated delivery time are indicated.
The average delivery time of the purchased products is between one and ten days after the order is placed, that is, between 2 and 5 working days (from Monday to Friday not holidays) since the merchandise is shipped in the company responsible for transportation, depending on the place of delivery. However, for reasons unrelated to SAN MARTIN VALLADOLID, it may be extended. In any case, the user will be informed of the status of processing their order.
The delivery times indicated on this website for products indicated as "under orders", "under availability", "upon availability inquiry" or that are not in our stock, may vary depending on the availability of the same; so these delivery times are indicative. In any case, if SAN MARTIN VALLADOLID understands that these delivery times are delayed in excess, will contact the user to manage and verify the delivery and terms thereof.
In any case, if the provision of the purchased products to the user is delayed by more than 15 days, over the estimated period at the time of purchase, the user may communicate this fact in writing (postal mail, e-mail) and / or fax) to SAN MARTIN VALLADOLID and desist from its purchase, restoring the amounts paid.
Dispatch of the merchandise: The products that integrate the same order, will be dispatched together for its referral to the client. In the case of a plurality of products, the dispatch of all of them will be carried out at the moment in which they are all available, beginning, in such case, the computation of the expected delivery times or deadlines.
Form of delivery and Incidents: The final price of the product accepted by the user upon completion of the purchase process includes delivery to the designated address. It includes, specifically, two attempts of delivery at the user's home, being on his account the expenses derived from the impossibility of making said delivery in two separate attempts, in which SAN MARTIN VALLADOLID has no participation whatsoever; so the user will be responsible for receiving, on his account, the products purchased. After the second delivery attempt, the purchased products will be deposited for 5 days in the delegation of the transport company closest to the delivery address, which will be notified to the user by email. If during the aforementioned period of 5 days the products have not been removed, they will be returned to the Valladolid power plant, so that the new shipment of the products must be paid, previously, by the user.
Shipping costs: Before concluding the purchase process, the user will be informed of the shipping costs of the products purchased, which will depend on the place of delivery and the volume, weight and number of packages that make up the order.
The offers or promotions consisting of the free shipping of the product, is limited to deliveries within the Spanish territory of the Iberian Peninsula, Portugal Peninsulaar and Balearic Islands, with the mimitations of weights and volumes that are described in the shipping costs.
PRICE AND DEADLINE OF VALIDITY OF THE OFFER
Price of the products: The valid price of each product for deliveries in the Spanish peninsular territory and the Autonomous Community of the Balearic Islands is the one published on our website, and is designated by product unit.
The price may be updated or modified by SAN MARTIN VALLADOLID at any time and without prior notice.
In any case, SAN MARTIN VALLADOLID will apply to the products purchased the price published on the existing website at the time of completing the purchase process.
Offers: The website may include offers or promotions on certain products or a set of these, SAN MARTIN VALLADOLID may modify the object and conditions of the different offers without prior notice. In any case, the bids currently valid on the purchased products will be applied to the purchases made.
Errors or inaccuracies in the price or conditions of products: In the event that SAN MARTIN VALLADOLID detects the existence of an error or inaccuracy in the price or any other conditions of the products, it will proceed to the immediate correction of this in the website. In the event that said product has been acquired by the constant user the error or incorrectness, SAN MARTIN VALLADOLID will contact him, to communicate the price or the correct conditions of the product, the user can continue with the purchase process by accepting expressly the new price or conditions or, on the contrary, cancel the purchase of said product specifically reimbursing SAN MARTIN VALLADOLID to the user the amounts paid by it.
Image and skill of the products: The images and characteristics of the products contained in our website are faithfully adjusted to reality. However, the manufacturer of the product may make design variations, or non-substantial modifications of the components, characteristics or performance of the products without these modifications detracting from the quality or usefulness of the product. In any case, if the specific product ceases to be proficient for the intended purpose and initially described on the website, it may exercise the right of withdrawal that assists.
Likewise, the images associated with each product may undergo modifications, which is why SAN MARTIN VALLADOLID is constantly updating them. In any case, the product must be able to serve the intended purpose with its acquisition, according to the technical descriptions contained in our website.
TAXES AND BILLING
Taxes on products: The price published on our website for each product includes the Value Added Tax (VAT) and will be valid for the Spanish territory in which the tax is applied.
Billing: SAN MARTIN VALLADOLID will issue an electronic invoice for each purchase made, which will include all products purchased in the same purchase process; and that will be sent to the email designated by the user. However, if you wish to receive an invoice in paper format, indicate it in the "comments" field, and we will send it to you together with the purchased products.
In any case, the invoice will be turned over to the person, physical or legal, duly registered as the owner of said registered user, and whose veracity of the data is the responsibility of the user. The invoice, in any of its forms, will be closed at the same moment in which the purchase process is concluded, in such a way that according to the tax regulations, it is impossible to modify it later.
IDENTIFICATION AND SUBSANATION OF EVENTUAL ERRORS
Throughout the purchase process, our systems are responsible for evaluating the correctness of the same, ensuring both the unequivocal identification of users and their contrast with the password designated by them, and the existence of long waiting processes that could cause errors.
In this sense, at the time of registering as a user, the user is requested to manually enter the keys, thus avoiding typographical errors that establish unwanted or erroneous passwords.
Likewise, during the purchase process our system is equipped with different routines that constantly check the correctness of the process, debugging the errors in their case and contrasting the user's purchase choices with the information of the latter's order; and all this by contrasting it with the stocks of the selected products.
To this end, the quantities that in the purchase process are assigned to an order are specified by the customer through the unit addiction by the purchase buttons or, indicated in numerical format in the forms designed for it, in the steps prior to the purchase. Order confirmation. The web will inform in several occasions during the process of purchase of the amounts that the client has added to his basket, so that, in case they are not the desired ones, he can change them to his free election and avoid possible errors before finalizing his orders.
PRIVACY AND DATA PROTECTION
The data that is provided through this form of account opening as a User, during the purchase process, or after-sales service will be incorporated into the files owned by LUIS ALBERTO GONZÁLEZ ACEBES, with address for these purposes at Calle Peral 11 47007 Valladolid, Spain.
All the fields indicated with "*" will be of obligatory completion. In the case of not being completed, the form can not be sent or processed.
The purposes for which the data will be processed will be:
Manage and guarantee the correct relationship with the user of the website as a service provider of the information society.
Process and guarantee the correct purchase-sale online of the products marketed in www.tejidonovia.com
Provide customer service to resolve queries and incidents, technical and commercial assistance.
Process or carry out any other communication necessary for the mercantile, organizational and business interests of SAN MARTIN VALLADOLID and its managers.
The User also expressly consents to the reception of informative and / or commercial or promotional communication, especially by means of electronic transmission, and related to the activities, products and services of LUIS ALBERTO GONZÁLEZ ACEBES
The User may exercise the rights of access, rectification, cancellation and opposition, in the terms established in the current legislation, and indicating the LOPD reference, being able to use the following means:
By writing to the postal address:
Reference: data protection
(34) 983 408 250
Street Peral 11Bajo
47007 Valladolid (Spain)
By writing to the following electronic address:
Reference: data protection
RIGHT OF WITHDRAWAL
Recognition of the Right of withdrawal:
For these purposes, they will be consumers and / or users, in accordance with the provisions of Article 3 of the Law for the Defense of Consumers and Users, "natural or legal persons who act in a field outside a business or professional activity" .
Period of exercise: Within 15 working days, (from Monday to Saturday) from the reception of the products purchased, consumers and / or users may exercise the right of withdrawal, consisting of the return of the merchandise acquired from SAN MARTIN VALLADOLID In this sense, the working day is understood as every Monday, Tuesday, Wednesday, Thursday and Friday that is not a holiday, according to the official calendar in force at the place of delivery of the merchandise.
Requirements for the exercise of desesitimiento: To proceed with the return of the product, it must be in perfect condition, new, without having been used, provided that it does not go beyond the emra check of the good condition and funcionamiento of the same, and with all the elements that make up the product (manuals, accessories, gifts, gifts, promotions, etc.) If the product is returned without its original packaging, the product could suffer a depreciation. However, you can also proceed to the return of products that suffer from a manufacturing defect, have been erroneously remitted or do not correspond to those that have acquired through our website.
Form of return and restitution of benefits: The return of the product will be made by sending it to SAN MARTIN VALLADOLID to the following address:
LUIS ALBERTO GONZÁLEZ ACEBES
(34) 983 408 250
Street Peral, Bajo
To manage this referral, including sending the returned products, you can contact us at the e-mail address email@example.com. For these purposes, the return process will begin once the withdrawal document is sent to us by fax or e-mail, along with the proof of purchase of the products.
Along with the product, the Document of Withdrawal must also be sent, duly completed, according to the model that is attached to these General Conditions.
Once the product is received by SAN MARTIN VALLADOLID, and we verify that the conditions for exercising the right of withdrawal are met, within a maximum period of 14 working days, SAN MARTIN VALLADOLID will proceed to refund the purchase price of the returned product. , using the same means in which the payment was made. If the payment was made through deposit account, the User must designate a current account in which to make the return income.
Consequences of the exercise of the right of withdrawal; Shipping costs: The consumer will not suffer any penalty for exercising the right of withdrawal.
The consumer will return the purchased product to SAN MARTIN VALLADOLID, receiving the refund of the amount paid minus the shipping costs of the returned product, unless it was the consumer himself who has sent, on his own, the same.
However, if the purchased product suffers a manufacturing defect (i), has been erroneously remitted (ii) or does not correspond to the one that has been purchased on our website (iii), the amount paid will be refunded in full, after checking such circumstances, within 30 days.
Exclusions to the right of withdrawal: According to current legislation, the purchase of products consisting of any of the following are excluded from the right of withdrawal:
Contracts for the supply of goods whose price is subject to fluctuations in financial market ratios that the entrepreneur can not control.
Customized or tailored products for the client: Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized, or which, due to their nature, can not be returned or may deteriorate or expire quickly.
Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer and user, as well as computer files, supplied electronically, capable of being downloaded or reproduced with immediate effect for permanent use.
Contracts for the supply of daily newspapers, periodicals and magazines.
Contracts for the provision of services whose execution has begun, with the agreement of the consumer and user, before the end of the term of seven working days.
Contracts of betting services and lotteries.
Recognition of the Guarantee in favor of consumers and users: The products offered on our website have the guarantee established in the General Law for the Defense of Consumers and Users, in such a way that SAN MARTIN VALLADOLID, as a seller thereof they will respond to this in front of our users in the conditions recognized by the current regulations.
Lack of conformity of the product: The guarantee will cover the situations in which there is a lack of conformity of the acquired product, understanding as such that the product does not meet the conditions established in article 116 of the Law.
Terms of the Guarantee period: The guarantee covers the products acquired by users who are consumers and / or users, in accordance with the legislation in force, as well as by the entrepreneurs who carry out the trade, whether they are natural or legal persons.
The warranty period begins when the product is delivered to the user, and will remain in force for a period of two (2) years for consumers and users, and one (1) year for entrepreneurs. During the first six (6) months of said term, it is presumed that the lack of conformity of the product already existed at the time of delivery; must, from the sixth month, prove the user that the lack of conformity of the product has not been due to their actions, omissions or lack of proper maintenance.
Delivery of the purchase invoice: At the time of claiming from SAN MARTIN VALLADOLID the exercise of the guarantee, it must deliver a copy of the invoice and delivery document of the purchased product.
Contents of the Guarantee: The guarantee of the purchased products may consist of repair, replacement, price reduction or termination of the purchase agreement of these.
When the repair and replacement of the products were equally balanced and reasonable options, technically and economically; The user can choose between both of them.
In any case, the repair and replacement of the product will be free for the user, being on behalf of SAN MARTIN VALLADOLID the total of the necessary expenses for the provision of the guarantee; including the costs of transportation and / or shipment of the products, the costs of parts or labor or others that were necessary to achieve the conformity of the product.
The repair or replacement of the good will be provided by SAN MARTIN VALLADOLID in the shortest possible time, taking into account the nature or utility of the good; and singularly that the products subject to guarantee can be repaired by the manufacturer thereof, in such a way that we will manage said operations so that they are carried out as quickly as possible.
During the time that the repair or replacement of the good lasts, the warranty period will be suspended. Said suspension shall begin at the moment in which the product is made available to SAN MARTIN VALLADOLID, and shall be maintained until the replaced or repaired product is made available to the user. If, during the six (6) months after delivery of the repaired product, defects of the same origin as those initially manifested are reproduced in the product, SAN MARTIN VALLADOLID shall be liable for the repair, which shall be presumed to be for the same reason; so it is necessary to prove otherwise.
If the product was repaired or replaced and after the delivery of the product still suffering from lack of conformity, the user may demand replacement or repair (which has not been done) of the product (unless it is disproportionate), the price reduction or the termination of the contract, in accordance with the provisions of the law.
Notwithstanding the foregoing, non-expendable property may not be substituted by others.
The user may request the price reduction or termination of the contract when the replacement or repair of the product could not be demanded, or they could have been made within a reasonable period of time. However, the resolution of the contract will not proceed when the lack of conformity is of little importance.
In any case, the price reduction will be proportional to the difference between the value that the product would have had at the time of delivery if it had been in accordance with the contract and the value that the product actually delivered at the time of delivery.
Process of the guarantee: The user will have a period of two (2) months to inform us of the lack of conformity of the product since it was manifested. After said period, however, the guarantee will continue to cover the product and the lack of conformity, but the user will be responsible for the damages that such delay causes or aggravates.
When the product is made available to SAN MARTIN VALLADOLID, the user must complete an RMA document and accompany it, duly signed, together with the product, stating the lack of conformity attributed to the product; sending all this to:
LUIS ALBERTO GONZÁLEZ ACEBES
(34) 983 408 250
Street Peral, Bajo
47007 Valladolid (Spain)
When we receive the product, we will give the user a document justifying it, stating the date and cause of the lack of conformity alleged by the user. In the same sense, together with the repaired or replaced product, the user will be given a dated document that records the operations carried out or that a new product is delivered.
In any case, the user may contact the manufacturer or producer of the purchased good on our website, for the purpose of the latter taking responsibility for the warranty of the product that he has manufactured or produced, provided that, in the user's opinion, he directs the claim to SAN MARTIN VALLADOLID is impossible or involves an excessive burden.
Commercial guarantee: Many manufacturers grant a commercial guarantee on their products, which will be independent and added to the guarantee offered by SAN MARTIN VALLADOLID. In such cases, the User will be informed if the application of said guarantee is necessary.
Exclusions: The following are excluded from the warranty, breakdowns or lack of conformity of the product that have their origin in:
Undue manipulation by the user, hits, alterations, negligence, incorrect uses or lack of maintenance due to the product.
Exposure of the product to weather conditions or extreme atmospheric pressure, wet or exposure to moisture of the product; except that in the technical specifications of the product its resistance to these conditions was stated or it was specially dedicated to its use in such conditions.
The wear and tear due to the normal use of the product, the end of its useful life or the exhaustion of the elements that compose it.
Products that have been affected by accidents, catastrophes or natural elements, such as fires, earthquakes, floods, storms, etc.
Damages caused by the action, fault or negligence of the user, such as falls, impacts, improper uses, deformation of the product, improper opening of this or any other form of alteration of the product.
Products that have been intended by the user for purposes unrelated to normal use, or that have been used differently to the manufacturer's specifications; producing damage in them.
Products manipulated by the user or by third parties, as well as those that have suffered alterations in their original configuration.
SPECIALTIES OF THE SHIPMENTS TO THE CANARY ISLANDS, CEUTA AND MELILLA
Specialties: Given the special legal conditions that apply to the territories of the Autonomous Community of the Canary Islands and the Autonomous Cities of Ceuta and Melilla, some parts of these General Conditions will not apply to shipments of products to be made in those territories.
In any case, orders with destination to the Canary Islands, Ceuta and Melilla must be processed through our commercial staff, informing the user before concluding the process of the special conditions that result from application.
Specifically, special conditions will apply in the following sections:
Shipping costs: Due to the special legal conditions to make the referral of products to the Canary Islands, Ceuta and Melilla, and the necessary completion of customs procedures, the shipping costs may be modified according to the different tax situations in force at any time . In any case, at the time of completing the purchase process, the user will be informed of the total shipping costs.
Taxes, fees and fees: Given the special taxation in the Canary Islands, Ceuta and Melilla, the products delivered in these territories are not taxed by the Value Added Tax. In this sense, the user will be informed of other taxes (such as the Indirect General Canarian Tax, IGIC), special taxes, tariffs or additional charges that may be applicable, if applicable; as well as, if any, of the management expenses, including customs, necessary for the fulfillment of the tax obligations derived from the clearance of the merchandise.
APPLICABLE LAW, JURISDICTION, CLAIMS AND ARBITRATION
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other forum, to the courts and tribunals of the user's domain.
Complaints: Claims addressed to SAN MARTIN VALLADOLID must be made to the following address:
LUIS ALBERTO GONZÁLEZ ACEBES
(34) 983 408 250
Street Peral ,Bajo
47007 Valladolid (Spain)